Telefónica has been fined by the English Agency Data Protection, because the company had provided data for a particular customer arrears to different files without the client owe a single penny to the entity. According to reports, this was because the telephone company offering the customer a special service of ADSL, would not accept it until they saw the offer in writing, the company without mediation team sent to the client that we offer, insist without permission upon by the client.
Telefónica for its part, once sent the team began to bill the customer for services at any time the client had hired, to which the client responded with a letter stating she would pay the services provided were appropriate invoices to the signed, ie, ignoring this service at no time had been accepted by the customer.
All this led to both parties to an arbitration of the association of consumers and users of Cantabria that sided with the customer.
then proceeded to cut Telefónica telephone and Internet service to the user, without this indicate anything, so that the client was Telefónica to court.
Ultimately a judge has ruled in favor of new customers, and has asked the Data Protection Agency fined 60,101 € to the company, and compensation to the user with € 2,027.
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